What should I do if my card is lost or stolen?
To make card transactions more secure, the bank applies limits to card transactions. If a payment card is lost or stolen, we recommend blocking the card for the safety of funds and your own convenience. It is possible to block the card in the following ways:
- From the Yelo mobile app
- By contacting the information center (981)
- Approaching the branch
- By contacting the 24/7 Azericard Customer Service Center (194; only for international calls: +99450 225 28 00)
If a lost or stolen card has been blocked, but transactions have already been made with that card, in this case, it is necessary to apply to the bank. The issue will be investigated through the Chargeback service and, if possible, a refund will be issued.